I’m an 82-year-old woman who uses a cane.

On Jan. 16, my niece drove me to the Illinois secretary of state’s Bridgeview facility to apply for a Real ID. The process took two-and-one-half hours.

As I was waiting for my niece to get the car, I witnessed the following: the woman supervisor told the officer to get a young man from outside. The waiting line was approximately 20 people, and while inside, people were lined against the walls. The room was filled with people with disabilities as well as senior citizens.

In comes the young able man of 18-20 years old. He was ushered to the front desk, bypassing all the lines and greeted by the supervisor, who proceeded to have a conversation about a family wedding, his school and other topics.

I was across the room and heard everything clearly. The supervisor then took the young man for his vision test and other business, again bypassing all the lines.

My niece pulled up in the car while the young man was finishing the process and thanking the supervisor. It probably took him less than 20 minutes to conduct his business.

I am appalled that such preferential treatment still exists while other people wait for two to four hours.

The entire process is inefficient to say the least, but this situation added insult to injury.

Joyce Glynn