Marquette Bank, a locally-owned neighborhood bank with a branch at 3435 W. 111th Street, in Mt. Greenwood, was awarded its 10th consecutive Community Reinvestment Act (CRA) “Outstanding” rating—the highest performance rating possible—from the U.S. Federal Reserve Bank of Chicago.
This places it among the Top 1 percent of all banks in the nation for community reinvestment excellence and represents over 20 years of continued outstanding performance.
In addition, Marquette Bank also scored high marks from its customers during a recent survey.
Neighbors who use Marquette Bank as their primary bank for checking and banking gave Marquette Bank a Net Promotor Score (NPS) of 76, which is more than twice the average banking rating of only 36. This means that Marquette Bank customers are more than two times as likely to recommend the bank to friends and family when compared to people who banked elsewhere.
“Marquette Bank is more than an app, an account and an ATM. We are part of the neighborhood and involved with local businesses and non-profits,” said Betty Harn, executive vice president. “When you bank with Marquette Bank, you get more than digital convenience banking. You also get friendly, helpful bankers and financial professionals. Real humans to help you with your money matters and a neighborhood bank that supports the community.”
During the pandemic, as part of the Marquette Neighborhood Commitment, the bank made special efforts to support local businesses, recognize essential workers and feed hungry neighbors.
As many local restaurants and business customers were struggling, Marquette Bank decided to help by purchasing meals and gift cards from local businesses and delivered them to essential workers including healthcare professionals, police, fire, other first responders, senior home staff and branch employees—who kept working to help customers with their banking and money needs.
Since the beginning of the pandemic, Marquette Bank contributed over $100,000 toward these projects. The bank also celebrated local first responders and teachers through a series of “Hometown Heroes” posts on social media, and Marquette Bank awarded each a gift card from a local restaurant.
Marquette Bank made a number of emergency donations to help non-profits during the early days of the pandemic and built a new partnership with Illinois Partners in Hope. With this organization, Marquette Bank was able to host a series of eight Drive-Through Mobile Food Pantry events distributing large food boxes (enough to feed a family for a week) and helping over 4,000 families in need.
In August of last year, Marquette Bank opened its Mt. Greenwood branch. As part of the opening promotion, the bank made a donation for each new checking account opened. Donations went to local organizations, including St. Christina School; Cassell Fine Arts Elementary School; Mt. Greenwood Elementary School; Chicago High School for Agricultural Sciences; Mt. Greenwood Special Recreation Association; Christmas Without Cancer; Bucks for Burn Camp Inc.; Tom Hopkins Memorial Foundation; Chicago Police Memorial Foundation; and Chicago Fire Department Foundation.
As part of its community initiatives, Marquette Bank has recently restarted its financial outreach programs.
Marquette Bank offers free financial reviews for neighbors in the community, financial education classes for organizations (in-person or virtually) and free business lunches where bankers provide lunch for company employees and help answer their financial questions.
For more information on these programs, contact Liz Kucharski, Mt. Greenwood branch manager (and local resident), at (708) 789-6210 or email@example.com.
Visit Marquette Bank, 3435 W. 111th St., online at emarquettebank.com/neighborhood.